|7 Essential Core Skills|
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1) Active Attentive Listening
2) Support: Rapport, Presence
3) Quality Questioning
5) Giving Feedback
6) Receiving Feedback
7) Eliciting States
Individuals who have acheived the ACMC Credential have been benchmarked and demonstrated competency in all 7 of these Essential Coaching Skills.
Being actively present to a client, collecting and synthesizing the sensory information (visual, auditory, and kinesthetic) as well as non-sensory specific terms so as to accurately reflect back the content presented as well as process information.
5 Mostly Quiet,
Speaking less than 30% of the time, ideally 5% to 10%. Turning body to client to be fully physically present to the client, acknowledging the communication by maintaining eye contact, using soft "sparkling eyes," head nodding, and encouragers. Asking about what is not being said. Asking questions that invite client to co-create more questions or awareness of mental and emotional structures and resources, client talking extensively and then saying, "I never thought of any of this before you asked about it."
4 Probing, 60% Quiet
Asking questions that probe for more details about client's view of things, inviting client to self-listen ("Did you hear what you just said?") to increase awareness of what's "in the back of the mind," giving space and time for person to be with those thoughts and feelings, being silent as the client speaks 60% or more of the time, supporting client (See Supporting). Ask lots of awareness questions about patterns, "How aware are you that you have said lots of things about X, but nothing about Y?"
3 Repeating words, 50% Quiet
Actively exploring the structure and content by using questions that ask about form, using more body language of head nodding to encourage client to speak, using "encouragers" such as sounds, "hmmm," "ahhh," "yes, go ahead," "say more." Using extended silences and pauses so client speaks at least 50% of the time.
2 Less Paraphrasing, more Repeating, 40% Quiet
Eye contact regular, repeating back specific words and some paraphrasing that matches client's content, speaking 60% or more of the time and quiet only 40% of time, giving little time for client to speak.
1 Some Eye Contact/ Body Contact
Making some eye contact, paraphrasing the client's sentences, only partially keeping general track of the content. "Where are we?" Taking notes on other things than client's statements and eyes internally processing while client speaks. [If eye contact means something other than listening and respect in a given culture, then turning body toward client or equivalent.]
0 Telling and Interrupting
No evidence of being present to client as indicated by no eye contract, no tracking of content, of what is being said, talking over, telling, teaching, making evaluations, and interrupting.
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