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The 9 Change Skills of Coaching

            1) Awakening                                                           

            2) Challenging                                                           

            3) Provoking                                                           

            4) Probing: Questioning and Meta-Questioning

            5) Co-Creating: Framing, Deframing, Reframing

            6) Actualizing

            7) Reinforcing   / Celebrating

            8) Testing

            9) Facilitating

Individuals who have achieved the PCMC credential have been benchmarked and demonstrated competency all 9 of these Change Coaching skills.


1) Awakening

A sense of waking up to new ideas, possibilities, and a new world of experience.  To become aware or conscious of new possibilities.


5   Evoking Highest Possibility for Client

Asking out-of-the-box questions, miracle questions, interviewing an expert or person who has achieved something deemed impossible. Eliciting states ( see Eliciting States) of possibility in the client demonstrated by  hearing the client say ‘wow...' and ‘I've always wanted to....' etc


4   Questioning Intentionality

Asking about possibilities ("what if...?"  "Just imagine if...").  Asking repeatedly about hopes and dreams that invites meta-outcome questions, questions of highest intentionality.


3   Questioning Clients Dreams

Asking well-formed outcome questions, giving examples of possibilities, telling stories of people who succeeded in similar circumstances,  asking "What do you want?" questions.


2    Imposing Own Dreams

Setting forth some ideas that begin to invite the client to dream about new possibilities, asking about the goals and hopes of the client.  Speaking with animated voice.  "Would you like X?"


1   Suggesting Change

Asking or suggesting that things could be different, but providing no examples, sharing no personal stories to arouse such hope.


0   Inviting Defeat

No words, questions, or suggestions that invites new possibilities.  Communicating in a slow or dull way that says or suggests a defeatist position, that things are fated, the way they are, that change is not possible.


2) Challenging

To identify current reality and to highlight it in a client's awareness so that he or she recognizes the things currently at work and the consequences that will result if unchanged, and therefore the things to move away from.


5     Clients Moves Away From Client Reality

Continuing explorations into unpleasant present and futures, doing so with more confrontation that prods, pokes, and nudges the client to feel the need to move away-from current situation.


4     Increasing Level of  Discomfort in Current Reality

After mentioning and asking about current reality, exploring further into how painful, unpleasant, and undesirable things will be if unchanged.  Doing this in a matter-of-fact tone and attitude.  Inducing a state of intolerance and high level frustration about current state and direction.


3     Inducing Need to Move Away From Current Reality

Mentioning and asking questions about current reality to induce the client to feel the need to move away from the current situation, problems, and anticipated consequences.  Inviting client to stay with the emotions and awarenesses even though unpleasant.  Asking SWOT questions.  "What stops you?" "What gets in your way from...?"

2     Shifting Focus From Current Reality if Client Expresses Discomfort

Mentioning and asking questions about current reality, but moving away from such if the client begins to feel frustrated, upset, angry, anxious, or fearful.  Quickly moving to a "thinking positive" mode, rescuing client from facing the current reality of his or her situation.  Mirroring or pacing back current reality.


1     Brief Attention on Current Reality

Briefly or slightly mentioning the client's current situation, but not dwelling on it, quickly moving away from speaking about anything unpleasant, negative, or that would lead to painful consequences.


0     No Attention on Current Reality

No mention, questioning, or elicitation about current reality, only speaking about the past or future, asking or mentioned outcomes and goals.


3) Prober

To penetrate into a client's frame of mind and matrices of frames about beliefs, values, understandings, expectations, etc.  To thoroughly investigate the client's mental models that have created his or her current reality.


5    Persistently and Patiently Not Letting Client off the Hook

Persistent questioning that invites and even pushes a person to look at all of the frames of mind and mental models, relentless returning to the exploration and never letting the person off the hook even if the awareness becomes painful or unpleasant.  Using "opening up" frame questions.


4    Exploring What is Not Being Said

Continuous questions about client's inner mental frames using a tonality of curiosity and wonder that invites the client to really explore the inside of things.  Asking about the things not saidUsing silence for client to be with the thoughts and feelings.  Asking about the critical variables and the resources that make it so or that would change it.


3    Many Questions that Explore Client's Internal World

Increase questioning and exploring of the client's state of mind, mental maps of the world, and frames about beliefs and values.  Asking about how an experience works, the variables that operate within it, how client perceives things.


2    Minimal Questioning About Client's Internal World

Lots of questions that show interest in a client's situation, contexts, and behaviors, but few if any about the client's inner world of thinking and mapping.


1    Questioning Primary State

Basic questions about a client's current situation and beliefs, few to no questions about frames of mind, internal thinking, or mental mapping that creates current situation and responses.


0    No Exploration or Questioning

Failure to ask questions, or to explore the client's current thinking or frames of mind, no inquiry into belief or value frames, no sense of wonder or curiosity about the client's current frames of mind or beliefs.

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